𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐆𝐮𝐢𝐝𝐞𝐥𝐢𝐧𝐞𝐬

To avail warranty on your product, please register for Warranty as soon as possible from the date of purchase. Visit our website : www.raptorvision.in/support and Register for Warranty.

Raptor Vision Warranty Policy/Guidelines

• Raptor Vision products come with a warranty covering manufacturing defects. The warranty period varies depending on the product purchased. Please refer to the warranty card for coverage details. Note that our product comes with a 6month or 1 year warranty as mentioned in the Invoice or Packaging.
• Proof of purchase in the form of an invoice is required for registering for warranty services. Urbn reserves the right to refuse services if the invoice is not provided.

Out of Warranty

Products are not covered under warranty after the expiry of the warranty period specified on the warranty card. This warranty automatically expires on the specified date, even if the product is not in use during the warranty period.

Raptor Vision Warranty Exclusions

Raptor Vision Warranty does not apply in the following cases:

• Damage due to customer abuse, unauthorized repair, misuse, pest damage, accidental damage, liquid spillage, exposure to extreme temperatures, or normal wear and tear resulting from regular usage.

For any further inquiries or assistance, please contact our support team at [email protected] during our operating hours (Monday to Friday, 10:30 AM to 5:30 PM)

To Register a Complaint or Claim Warranty:

We’re doing our utmost to provide you with the best support possible during these challenging times.

If you’re facing a issue with your product you can raise a complaint online on our website.

To register a complaint Visit our website : www.raptorvision.in/support and Raise a Complaint, the product must be registered under warranty

• If the issue cannot be resolved remotely, we will arrange to pick up the device from your address. If reverse pick-up is unavailable at your location, you may be requested to self-ship the product to our warehouse and share the tracking details with our customer service team. Any self-shipping costs are the responsibility of the customer, and Urbn is not liable for any loss or damage during transit.

• While we strive to expedite repairs, we are not obligated to complete them within a specified timeframe as the delay may be due to factors out of our control, such as delayed shipping by the courier company, holidays, and other unforeseen issues, average resolution time of resolving a  complaint is 12-15 working days.