𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐆𝐮𝐢𝐝𝐞𝐥𝐢𝐧𝐞𝐬

All Raptor Vision products and accessories are covered under the section of manufacturer warranty. Please take a look of the below mentioned products and accessories for warranty coverage details. The applicable warranty service type shall be “Carry In” only unless otherwise specified.

Category	Description	Warranty Period
Power Bank	Main Device	12 Months
Power Adapter
	Accessories	3 Months
CCTV Camera	Main Device	12 Months
	Accessories	3 Months
Data Cabels	Accessories	3 Months

𝐑𝐚𝐩𝐭𝐨𝐫 𝐕𝐢𝐬𝐢𝐨𝐧 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐆𝐮𝐢𝐝𝐞𝐥𝐢𝐧𝐞𝐬

1. 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐂𝐨𝐯𝐞𝐫𝐚𝐠𝐞

• Raptor Vision offers a limited warranty on its products, covering defects in materials and workmanship under normal use conditions.
• The warranty period varies by product:
  • Car Electronics: 12 months from the date of purchase.
  • Home Security Cameras: 24 months from the date of purchase.
  • Audio Devices (Speakers, Headphones): 12 months from the date of purchase.
  • Accessories (Power Banks, Data Cables, Adapters): 6 months from the date of purchase.

2. 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐄𝐥𝐢𝐠𝐢𝐛𝐢𝐥𝐢𝐭𝐲

• This warranty is valid only for products purchased directly from Raptor Vision or authorized dealers and distributors.
• A valid proof of purchase is required to verify eligibility for warranty service.
• The warranty is non-transferable and only applies to the original purchaser.

3. 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐄𝐱𝐜𝐥𝐮𝐬𝐢𝐨𝐧𝐬

• The warranty does not cover:
  • Damage due to improper use, accidents, or alterations.
  • Normal wear and tear or cosmetic damage.
  • Damage caused by unauthorized repairs or modifications.
  • Products with removed or altered serial numbers.
  • Any loss of data or information stored on the product.

4. 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞

• To claim warranty service:
  1. Contact Customer Support: Reach out to Raptor Vision customer support at [email protected] or call our helpline at +91-XXXXXXXXXX.
  2. Provide Proof of Purchase: Email a copy of your purchase receipt along with details of the issue.
  3. Follow RMA Instructions: If your product is eligible for warranty service, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
• Raptor Vision will, at its discretion, either repair the product, replace it with a new or refurbished product, or refund the purchase price.

5. 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐚𝐧𝐝 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠

• For eligible warranty claims within the first 30 days of purchase, Raptor Vision will cover return shipping costs.
• After 30 days, customers are responsible for shipping charges related to returning the product for warranty service.
• Raptor Vision will cover the shipping costs when sending repaired or replacement products back to the customer.

6. 𝐄𝐱𝐭𝐞𝐧𝐝𝐞𝐝 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐎𝐩𝐭𝐢𝐨𝐧𝐬

• Raptor Vision offers extended warranty options for certain products. Customers may opt for these at the time of purchase or within 30 days from the purchase date. Contact customer support to learn more.

7. 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐋𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲

• Raptor Vision is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
• The warranty does not cover any implied warranties, including merchantability or fitness for a particular purpose.

8. 𝐂𝐡𝐚𝐧𝐠𝐞𝐬 𝐭𝐨 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐓𝐞𝐫𝐦𝐬

• Raptor Vision reserves the right to modify or update warranty terms at its discretion. Any changes will be posted on our website, and existing warranty terms at the time of purchase will remain valid for that product.

9. 𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭

• For questions regarding these guidelines or assistance with warranty claims, please contact Raptor Vision customer support through our website, email, or phone.